Return and Refund Policy
Your Satisfaction is Very Important to US!
We are so certain that you will be satisfied with our products and service, that we offer a 14 day return policy. If you are not completely satisfied for any reason, return* it to us within 14 days for a 100% refund of the original product price.
At Desi Gabbar, customer satisfaction is our top priority!. If you feel that the product you received is damaged in any way or if you are not 100% thrilled with the items received, please contact us immediately at [email protected] to request a refund. Return requests can also be initiated within "My Accounts" section. You will receive detailed instructions on how to return the shipment. Return shipping charges on voluntary returns are the responsibility of the buyer. A traceable and insured shipping method is recommended as we will not be responsible for merchandise that does not reach our North Carolina warehouse.
You must notify us within 14 days of your order receiving date to initiate a return. After 14 days the item is yours and cannot be returned. All merchandise returned must be in NEW & UNUSED condition. Any items purchased with a coupon code or clearance are not eligible for return.
Additional non-returnable items:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Some health and personal care items
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted: (if applicable)
Refunds will be promptly credited back to your credit card. In the event you ordered by check, a credit will be issued against future purchases. All return orders must be approved and returned with an RMA, (return merchandise authorization). Typically refunds are processed within 24-48 hours. Please note, it may take an additional 2-3 days for your financial institution to reflect the refund credit back on your account.
We can only refund shipping fees if the return was a result of our error.
CANCELING AN ORDER
Contact us at [email protected] If your order has not been shipped or left our warehouse facility, we can process the cancellation right away. When the cancellation is confirmed, we will send you a confirmation email. Unfortunately, Desi Gabbar will not be able to cancel an order if it has already shipped out of our warehouse facility. In order to offer our customers fast delivery, most orders are released from our facility within 24 hours of the order placement.
- Prior returned authorization must be obtained and product must be returned un-used and in original packaging to get full refund.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.